SHIPPING & RETURNS

At babyshojo, our unwavering commitment revolves around providing high-quality baby products and exceptional customer service. We are dedicated to ensuring your utmost satisfaction with each purchase, and to guarantee your happiness, we proudly offer a 30-day satisfaction guarantee. If you encounter any reason for dissatisfaction, please don't hesitate to contact us at hello@babyshojo.com

Cancellation Policy

Please be aware that any adjustments or cancellations to an order must be made within 24 hours of placing it. After this time frame, accommodating your request may prove challenging as the order is likely already in the processing phase. If cancellation occurs within 24 hours, we will process your refund within 10 business days.

Return Policy

If your purchase doesn't quite meet your expectations within the first 30 days, don't worry! You can effortlessly begin the return process by reaching out to us at hello@babyshojo.com. Just share your order number and the reason for the return, and we'll provide you with easy-to-follow return instructions.

In instances of a faulty item or an order mix-up, we've got you covered – we'll take care of the return costs.

And if, unfortunately, your parcel encounters delays lasting more than 28 days or gets lost, we want to make things right. You'll receive a full refund, and if the items eventually arrive, consider them a gift from us to you!